Service Line Interfaced To AR With Out Service Start And End Dates (Doc ID 1411093.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



On : 12.1.3 version, Finance & Accounting
When attempting to progress order line in Fulfill activity,
the following error occurs in Workflow Background Process log file.

ERROR
-----------------------
...
ENTERING UPDATE_SERVICE_DATES: 6839604 ,
ENTERING GET_SERVICE_DURATION
ENTERING GET_SERVICE_START
LINE ID PASSED IS 6839604
OKS_OMINT_PUB.GET_SVC_SDATE RETURNED STATUS:E
EXITING GET_SERVICE_START
EXITING UPDATE_SERVICE_DATES: ,
After calling update_service_lines()
...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run workflow background process for order line
2. Review the log file

Cause

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