My Oracle Support Banner

Promise Date Not Removed When Sales Order Line Cancelled For ATO Model (Doc ID 1411473.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===

When we are canceling ATO sales order line,the scheduled ship date and promise date is removed from the line, where as when we cancel the standard sales order line only schedule ship date is removed and promised date remains there. We want to know where this set up/control is defined OM and it should behave same for ATO and Non-ATO items.

Essentially, the Oracle Cancel function treats columns in the tables differently.

With ATO Model lines, a cancel will null the field Schedule Ship Date but not the Promise Date.

With a Standard Item line, cancellation will null the Schedule Ship Date, and the Promise Date.

This is inconsistent with the cancel functionality.

Ideally, both should null the Promise Date the same. Preferably, leave the Promise Date intact.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.