Promise Date Not Removed When Sales Order Line Cancelled For ATO Model

(Doc ID 1411473.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===

When we are canceling ATO sales order line,the scheduled ship date and promise date is removed from the line, where as when we cancel the standard sales order line only schedule ship date is removed and promised date remains there. We want to know where this set up/control is defined OM and it should behave same for ATO and Non-ATO items.

Essentially, the Oracle Cancel function treats columns in the tables differently.

With ATO Model lines, a cancel will null the field Schedule Ship Date but not the Promise Date.

With a Standard Item line, cancellation will null the Schedule Ship Date, and the Promise Date.

This is inconsistent with the cancel functionality.

Ideally, both should null the Promise Date the same. Preferably, leave the Promise Date intact.

Cause

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