Troubleshooting SERVEREQ Workflow Error: CS_WF_SR_CANT_FIND_OWNER
(Doc ID 1413821.1)
Last updated on SEPTEMBER 27, 2023
Applies to:
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
The Service Request (SERVEREQ) workflow is erroring with CS_WF_SR_CANT_FIND_OWNER
Error:
Error Name CS_WF_SR_CANT_FIND_OWNER
Error Message [CS_WF_SR_CANT_FIND_OWNER]
Error Stack CS_WORKFLOW_PUB.Get_Employee_Role(p_employee_id=>XXXX) Wf_Engine_Util.Function_Call(CS_WF_AUTO_NTFY_UPDATE_PKG.GET_REQUEST_ATTRIBUTES, SERVEREQ, AAAAA-BBBBB-EVT, CCCC, RUN)
Steps:
(R) Service
- Update existing Service Requests
Changes
None.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |