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Troubleshooting SERVEREQ Workflow Error: CS_WF_SR_CANT_FIND_OWNER (Doc ID 1413821.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms


The Service Request (SERVEREQ) workflow is erroring with CS_WF_SR_CANT_FIND_OWNER

Error:

Error Name  CS_WF_SR_CANT_FIND_OWNER
Error Message  [CS_WF_SR_CANT_FIND_OWNER]
Error Stack  CS_WORKFLOW_PUB.Get_Employee_Role(p_employee_id=>XXXX) Wf_Engine_Util.Function_Call(CS_WF_AUTO_NTFY_UPDATE_PKG.GET_REQUEST_ATTRIBUTES, SERVEREQ, AAAAA-BBBBB-EVT, CCCC, RUN)

Steps:

(R) Service
- Update existing Service Requests

Changes

None.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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