Troubleshooting SERVEREQ Workflow Error: CS_WF_SR_CANT_FIND_OWNER (Doc ID 1413821.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 20-AUG-2013***

Symptoms


The Service Request (SERVEREQ) workflow is erroring with CS_WF_SR_CANT_FIND_OWNER

Error:

Error Name  CS_WF_SR_CANT_FIND_OWNER
Error Message  [CS_WF_SR_CANT_FIND_OWNER]
Error Stack  CS_WORKFLOW_PUB.Get_Employee_Role(p_employee_id=>99286) Wf_Engine_Util.Function_Call(CS_WF_AUTO_NTFY_UPDATE_PKG.GET_REQUEST_ATTRIBUTES, SERVEREQ, 1756847-2819949-EVT, 108760, RUN)

Steps:

(R) Service
- Update existing Service Requests

Changes

None.

Cause

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