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Credit Check Is Causing The Order Booking To Hang With ERROR SELECT SUM INTERFACE_LINE_ATTRIBUTE RA_INTERFACE_LINES_ALL (Doc ID 1414154.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle Order Management - Version 11.5.10.3 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.3 version, Transaction Booking

Find slow performance booking a sales order both at the sales order form

Top expensive SQL statements are seen in file:

SELECT SUM ( ( NVL( RL.AMOUNT, 0 ) ) + DECODE(
RL.INTERFACE_LINE_ATTRIBUTE11,
'0', DECODE(:B4 , 'Y', NVL(L.TAX_VALUE,0), 0 ), 0 ) )

Book order takes long


EXPECTED BEHAVIOR
-----------------------
Expect booking an order to be less Customer has not stated preferred time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. At sales order form, enter header information
2. Enter line information
3. Press book

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finish booking sales order

Cause

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In this Document
Symptoms
Cause
Solution
References


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