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Date Fields are Accumulated Every Time Tabs are Changed in Customer Support HTML (Doc ID 1414283.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Actual Behaviour

For Restore On and Workaround On fields on Customer Support HTML, when selecting the date and time, the server time zone is getting defaulted and when you are navigating from other tabs, the time is getting incremented by the value of the client time zone.

Expected Behaviour

The time should not get changed once it is selected. It should be consistent.

Steps To Reproduce

The issue can be reproduced at will with the following steps:

  Responsibility: Customer Support Specialist
  Navigation: Agent Dashboard
 
 1. Open an SR
 2. Click Entitlement and Deadlines tab.
 3. Enter the dates in the fields created for date values.
 4. Click on another tab i.e. History tab and navigate back to the Entitlement and Deadlines tab the details would have been changed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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