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Receivables Claims: Troubleshooting, Known Issues and Patches (Doc ID 1415626.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Receivables - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Oracle Receivables (AR): Receipts Workbench Information Center > <Note 1362278.1>

This document provides troubleshooting tips and a consolidation of known issues and patches regarding Claims in Oracle Receivables.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. Review Setup
 2. Troubleshooting
    a. Creating Claims
    b. API Used in Claims
    c. Setup Claims Receipts for Lockbox
    d. Issues with Claims Stuck in Pending Status
    e. Creating Claims through Autoinvoice
    f. Claims Accounting
    g. Claims on Statements/Aging Reports
 3. Patches
    a. Issues in Claims
        1) Create/Update/Query a Claim
    b. Issues in Settlement Comments Field
    c. Issues in Applied/Unapplied Receipt Claims
    d. Issues in Advanced Collections
    e. Issues in iReceivable

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