Loading Home Page In iSupport Showing Classnotfound Exception (Doc ID 1416332.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2013***

Symptoms

Error

Navigating to the iSupport Homepage gives users the following error:

javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:

Missing class: _ibuhpage
Dependent class: oracle.jsp.runtimev2.JspPageInfo
Loader: oc4j:10.1.3
Code-Source:
/data01/crp3/applcrp3/apps/tech_st/10.1.3/j2ee/home/lib/ojsp.jar
Configuration: in META-INF/boot.xml in
/data01/crp3/applcrp3/apps/tech_st/10.1.3/j2ee/home/oc4j.jar
 
 This load was initiated at oacore.web.html.jsp1492670712:0.0.0 using the loadClass() method.
 
  The missing class is not available from any code-source or loader in the system.

Expected Behaviour

The Homepage to load normally

Steps to Reproduce

iSupport Admin (R)
Home

Changes

Upgraded to R12.1.3

Cause

Sign In with your My Oracle Support account

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