Loading Home Page In iSupport Showing Classnotfound Exception

(Doc ID 1416332.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2013***



Navigating to the iSupport Homepage gives users the following error:

javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:

Missing class: _ibuhpage
Dependent class: oracle.jsp.runtimev2.JspPageInfo
Loader: oc4j:10.1.3
Configuration: in META-INF/boot.xml in
 This load was initiated at oacore.web.html.jsp1492670712:0.0.0 using the loadClass() method.
  The missing class is not available from any code-source or loader in the system.

Expected Behaviour

The Homepage to load normally

Steps to Reproduce

iSupport Admin (R)


Upgraded to R12.1.3


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