Error Encountered When Enabling Customer Category For Search Screen To Add Named Accounts

(Doc ID 1416617.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Territory Management - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance for 16-MARCH-2018


Symptoms


On : 12.1.3 version, error Encountered when enabling Customer Category for Search Screen to Add Named Accounts


ERROR
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oracle.apps.fnd.framework.OAException: oracle.jbo.CustomClassNotFoundException: JBO-26022: Could not find and load the custom class oracle.apps.jtf.territory.lov.server.CustomerCategoryVOImpl


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application.
2. Select Territory Management responsibility
3. Select Dashboard
4. Select 'Add Named Accounts'
5. Click on Personalize on the screen that follows
6. Find 'Customer Category' in the Personalization Fields
7. Click on Update
8. Select Rendered = 'True' from the attributes at site level.
9. Click on Apply
10. Click on 'Return to Application' link at the bottom of the page

Changes

 

Cause

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