Emails Are Not Being Processed And Remain Stuck In The IEM_RT_PREPROC_EMAILS Table

(Doc ID 1417582.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Emails coming into Email Center Application are stuck sitting in the IEM_PRE_PROC _EMAILS table even though Email Center Start Email Processing concurrent process is running. Therefore emails cannot be seen in account queue.

Expected Behaviour

Expect emails to be process

Steps

The issue can be reproduced at will with the following steps:
1. Send email into Email Center account
2. Log into Email Center as Email Center Agent console responsibility
3. Queue is empty emails not seem.
4. Check the Email Center Administrator responsibility , Monitor tab processed folder email count is incremented.
5. Check the IEM_RT_PREPROC_ EMAILS table the email record is sitting in there not processed

Cause

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