My Oracle Support Banner

iSupport Service Details Page Errors Out With Nullpointer Exception (Doc ID 1417724.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

When attempting to select the Home page from any iSupport responsibility the customer reports the following error:

Error

java.lang.NullPointerException

Steps

The issue can be reproduced at will with the following steps:
1. Any iSupport responsibility
2. Home Tab
3. See error

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.