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Installed Base Relationship Not Created For Replacement transaction (Doc ID 1418276.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------------------
After the advance replacement is sent to the customer and the broken product is received from the customer, there is no relationship created in installed base
when query instance in Configuration with type Replacement for OR replacement to.

EXPECTED BEHAVIOR
------------------------------
The replaced item and replace by item there should be a relationship of type Replacement for and Replaced by when query instance from IB Configuration.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR in Depot Repair
2. Create RO with repair type as Advance Replacement
3. Ship the Replacement
4. Return/Receive the broken product
5. Go to Installed Base and check the configuration for the relationship. No relationship created.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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