Error: "Unable to connect to an SMTP Server" When Sending Emails From The Service Request Form
(Doc ID 1418663.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Email Center - Version 12 and later
Information in this document applies to any platform.
NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.
On : 12.1.3 version, Service Request, Compose Email
When attempting to send out an email from the Service Request form, the following error occurs.
The issue can be reproduced at will with the following steps:
(N) Find Service Request
Query up SR
Click (B)Email Contact
See the error:
The issue has the following business impact:
Due to this issue, some users cannot send out emails for the SR form and that is affecting their productivity.
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In this Document