Customer Ownership Assignment Form Results in Blank Page After Update (Doc ID 1420103.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 12.1.1 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

After applying the IEX consolidated patch (12749104:R12.IEX.B), the ownership screen results in a blank
page when trying to update one record.

Steps to reproduce:
1. Go to the Collections Administrator -> Administration -> Ownership -> Customer Ownership
2. Select a Resource From and Display Customers.
3. Select a Resource To, select 1 customer.
4. Click on Update or Update all Promises and Work Items

The screen takes you to a blank page with no confirmation that anything was done.

Cause

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