Customer Ownership Assignment Form Results in Blank Page After Update
(Doc ID 1420103.1)
Last updated on FEBRUARY 18, 2019
Applies to:Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
After applying the IEX consolidated patch (12749104:R12.IEX.B), the ownership screen results in a blank
page when trying to update one record.
Steps to reproduce:
1. Go to the Collections Administrator -> Administration -> Ownership -> Customer Ownership
2. Select a Resource From and Display Customers.
3. Select a Resource To, select 1 customer.
4. Click on Update or Update all Promises and Work Items
The screen takes you to a blank page with no confirmation that anything was done.
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