Self-Service Instruction Text not Displaying on Current Benefits Page (Doc ID 1421455.1)

Last updated on AUGUST 23, 2015

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


No instruction text is displaying on the Current Benefits page in Self-Service after setting up the Communication Type.



Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.
2. Navigate to Total Compensation > General Definitions > Additional Setup > Communication Types.
3. Create new communication using Short Name "CBO.CURRENT_OVERVIEW_CONTENT" and Usage: Self Service Instruction Text.
4. Create the instruction text and save.
5. Navigate to Employee Self-Service > Benefits and access the Current Benefits page.

The text is not showing in self service.

Cause

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