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PUBLISH FLAG CHANGES FOR CS HTML AND SR API (Doc ID 1421844.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Create Service Request

Actual Behavior

There is no publish flag in Create and Update SR pages of customer support and other flavors.

Expected Behavior

Requirement to have a publish flag in Create and Update SR pages of customer support and other flavors.

Steps to Reproduce

1. (R) Customer Support Specialist
2. (N) Create SR page or Update SR page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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