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Contact Center - Service Request Tab: Details Button Does Not Open The Main Service Request Form (Doc ID 1422067.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal


In the Contact Center form, after entering customer information in the Contact Center Header and navigating to the Service Requests tab:
When clicking on the Details button nothing happens.

Why the Service Request form does not pop-up?

Solution

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In this Document
Goal
Solution


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