Contact Center - Service Request Tab: Details Button Does Not Open The Main Service Request Form
(Doc ID 1422067.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Oracle Customer Care - Version 22.214.171.124 and later
Information in this document applies to any platform.
In the Contact Center form, after entering customer information in the Contact Center Header and navigating to the Service Requests tab:
When clicking on the Details button nothing happens.
Why the Service Request form does not pop-up?
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In this Document