Work Orders Stuck In Approval With Pending Release Status (Doc ID 1422763.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2015 ***

Symptoms

When attempting to view approval history in EAMWOMDF form (Work Orders form), the following error occurs.
FRM-40734: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-20002.

Work Orders stuck in Pending Release status after have been resubmitted for approval.

The issue can be reproduced at will with the following steps:
1. eAM
2. Work Orders > Query for existing unreleased work order.
3. Release it & submit for approval.
4. Approve the WO.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms