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Work Orders Stuck In Approval With Pending Release Status (Doc ID 1422763.1)

Last updated on SEPTEMBER 03, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2015 ***

Symptoms

When attempting to view approval history in EAMWOMDF form (Work Orders form), the following error occurs.
FRM-40734: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-20002.

Work Orders stuck in Pending Release status after have been resubmitted for approval.

The issue can be reproduced at will with the following steps:
1. eAM
2. Work Orders > Query for existing unreleased work order.
3. Release it & submit for approval.
4. Approve the WO.

Cause

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In this Document
Symptoms
Cause
Solution
References


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