No Validation On Material Debrief 'Assigned Parts' Button
(Doc ID 1422994.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Debrief / Field Service Report
ACTUAL BEHAVIOR
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Whenever, the 'assigned parts' button is clicked, it would list all parts immediately, There is no validation to first check the parts already listed in Debrief and list other parts which are not in debrief. Instead is just keep listing the whole lot again and again every time the button is clicked
EXPECTED BEHAVIOR
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If there are fives parts in Parts Requirements: Part 1 to 5. User have already recorded Part 1, 2 and 3 in Debrief. When the user click the 'assigned part', it should only add Part 4 and 5 to the debrief only.
STEPS
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The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal
2. Query Task xxx
3. Go to Parts tab and create a requirement
4. Go back to Debrief tab > Material > And click on assign parts button,
5. The Detail Usage appears.
6. If the assign parts button is clicked again, the Detail Usage appears again
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |