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No Validation On Material Debrief 'Assigned Parts' Button (Doc ID 1422994.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Whenever, the 'assigned parts' button is clicked, it would list all parts immediately, There is no validation to first check the parts already listed in Debrief and list other parts which are not in debrief. Instead is just keep listing the whole lot again and again every time the button is clicked

EXPECTED BEHAVIOR
-----------------------
If there are fives parts in Parts Requirements: Part 1 to 5. User have already recorded Part 1, 2 and 3 in Debrief. When the user click the 'assigned part', it should only add Part 4 and 5 to the debrief only.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal
2. Query Task xxx
3. Go to Parts tab and create a requirement
4. Go back to Debrief tab > Material > And click on assign parts button,
5. The Detail Usage appears.
6. If  the assign parts button is clicked again, the Detail Usage appears again

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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