Accents and Other Non-English Language Characters Shown as Junk in Clause Title and Section Title (Doc ID 1423395.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Spanish characters, such as accents, are shown as junk characters in the clause title and section title after making changes to a contract template.

Steps To Reproduce:
1. Go to (R) Contract Terms Library Administrator (N) Contracts > Contract Templates
- Create a contract template with Spanish text characters in clause titles and in section titles

2. Go to (R) Purchasing (N) Purchase Orders > Purchase Orders
- Create a Purchase Order.
- Click on the Terms button
- Click on Author Contract Terms button, this will open a new browser page 'Contract Terms'

3. In the Contract Terms page select and Apply a template to the PO
- Section names with accents appear as junk in the Terms page.
- Preview PDF also shows correctly.
Note: No download/upload at this point.

4. Create another PO and apply the same template.
- Now section names appear correctly with correct accents
- Preview PDF also shows correctly.

5. Now download the contract.
- Downloaded contract has proper accents.

6. Make changes to the clause text and upload again.
- Now in the  review changes page, accents appear as junk characters.


Cause

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