Dunning Letter Created for Customers who have Dunning Flag set to No (Doc ID 1423843.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Dunning program creating a letter for customers who have dunning flag set to No.  Please note, this only effects dunning at the Customer level, all other levels work accordingly.

1. Customer exists with Account and Site profiles and Dunning flag = No
2. Create delinquent invoice (run scoring for 2,1)
3. Create a customer level dunning plan.
4. Run dunning for only that customer, it produces a letter.

Note
-The 'Include in Dunning' flag shows as No at all 3 levels in the Profile tab of IEXRCALL
-The customer does not have a customer level profile, even though they are running at the customer level.

Cause

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