iReceivables Is Not Showing The Open Claims As Remaining Amount (Doc ID 1424475.1)

Last updated on JULY 20, 2016

Applies to:

Oracle iReceivables - Version: 11.5.10.2 and later   [Release: 11.5.10 and later ]
Information in this document applies to any platform.

Symptoms

Receivables Claims: Troubleshooting, Known Issues and Patches > Note 1415626.1
In Receivables, a user creates a receipt and applies it to claim investigation .

In iReceivables, under the Account Summary, the total amount shows the balance of the account including the amount in claim investigation.

However when you click on details of the transaction, you see that the balance doesn't show the total amount including claim investigation.

When you export the details to excel sheet the total balance doesn't show the amount in claim investigation.

Example:
Create a receipt for 10000 USD and apply 5000 USD to claim investigation.

In the iReceivables screen, the Account Balance shows 10000 USD
However, when you click on details the Remaining Amount shows only 5000
When you export the Account Details, the Total Balance Due shows only 5000

Cause

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