Advanced Collections Customer Correspondence Not Merged to New Customer in R12 (Doc ID 1424574.1)

Last updated on APRIL 03, 2015

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

In R12, the Correspondences from the History tab are not merged on an Account merge.

Steps to reproduce:
1.  CustomerA has correspondence in the history tab
     CustomerB has no correspondence in the history tab
2.  Merge CustomerA to CustomerB.
3.  Query CustomerB in IEXRCALL and there is no correspondence in the history tab.

Cause

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