Last updated on APRIL 03, 2015
Applies to:Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.
In R12, the Correspondences from the History tab are not merged on an Account merge.
Steps to reproduce:
1. CustomerA has correspondence in the history tab
CustomerB has no correspondence in the history tab
2. Merge CustomerA to CustomerB.
3. Query CustomerB in IEXRCALL and there is no correspondence in the history tab.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms