UPK: Receive Error "An unsecured or incorrectly secured fault was received from the other party" when installing UPK 11 on 64bit Server (Doc ID 1424874.1)

Last updated on JUNE 18, 2015

Applies to:

User Productivity Kit - Version 11.0.0 to 11.0.0.1 [Release 11]
Information in this document applies to any platform.

Symptoms


On : 9.1 version, User Productivity Kit 11

When attempting to install UPK 11 on Windows 2008 or 2008R2,
the following error occurs.

ERROR
-----------------------
ERROR Gkn.OnDemand.Library.OfflineException: There is a problem with the server configuration. See your system administrator with the following information.
InnerException:
System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Begin UPK 11Server Installation.
2. After supplying required credentials for database, windows authentication etc. the installation moves forward.
3. At the point of Loading the Library, the installation fails.
4. The LibraryLoader.log reflects the above errors.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully install UPK Server.

Cause

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