Unapplying a Receipt Against Invoice with Claim Investigation Does Not Update Dispute Amount of Invoice (Doc ID 1425813.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Receivables - Version: 11.5.10.0 to 11.5.10.3 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.

Symptoms

Unapplying a Receipt Against Invoice with Claim Investigation Does Not Update Dispute Amount of Invoice

Responsibility:  Receivables Manager
1) Partially pay an invoice and create one claim
2) Review dispute amount field in Account Details which equals the claim amount
3) Unapply/reverse payment from invoice which automatically cancels the claim in TM
4) Review dispute amount field in Account Details which should be removed but still displays an amount of the invoice less the discount.
.
When you unapply a receipt that has a partially applied invoice with a claim, the claim should go to a cancelled status, and then the dispute amount field against the invoice in Account Details should be removed. If you reapply the same receipt, partially applying the same invoice (which the earlier claim existed) a new claim should be created. The earlier claim should remain in a cancelled status. Then the dispute amount field against the invoice in Account Details should reflect the amount of the new claim.

Also when you try to manually reopen the claim using your Trade Management responsibility there is no option on the status field lov to change the claim to open

Cause

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