Universal Search Error: APP-JTF-210604 JTF_GRID Error When Executing Search
(Doc ID 1425848.1)
Last updated on MARCH 05, 2019
Applies to:Oracle TeleSales - Version 184.108.40.206 to 220.127.116.11 [Release 11.5.10]
Information in this document applies to any platform.
On : 18.104.22.168 version, Universal Search
When attempting to use the Universal Search > Find : Opportunities > Status : On-Hold > the following error occurs.
APP-JTF-210604: Program Error: Please inform your system administrator or support representative that:
JTF_GRID package reports error:
DEVELOPER ERROR: jtf_grid.reset reports that:
grid: >ASTLSGEN_GRID.ITEM_GRID> has not been initialized.
A grid must be specified using BLOCK.ITEM_NAME in UPPERCASE
The issue can be reproduced at will with the following steps:
1. Navigate to Universal Search > Select 'Opportunities'
2. Select Status: "On-Hold"
This issue also occurs when trying to open an opportunity after successfully being able to search for it.
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