Universal Search Error: APP-JTF-210604 JTF_GRID Error When Executing Search (Doc ID 1425848.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 25-Feb-2015***

Symptoms


On : 11.5.10.2 version, Universal Search

When attempting to use the Universal Search > Find : Opportunities > Status : On-Hold > the following error occurs.

ERROR
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APP-JTF-210604: Program Error: Please inform your system administrator or support representative that:

JTF_GRID package reports error:

DEVELOPER ERROR: jtf_grid.reset reports that:
grid: >ASTLSGEN_GRID.ITEM_GRID> has not been initialized.
A grid must be specified using BLOCK.ITEM_NAME in UPPERCASE



STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Universal Search > Select 'Opportunities'
2. Select Status: "On-Hold"

This issue also occurs when trying to open an opportunity after successfully being able to search for it.

Changes

Upgrade from 9i to 11.2.0.2 database

Cause

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