Universal Search Error: APP-JTF-210604 JTF_GRID Error When Executing Search
Last updated on MARCH 08, 2017
Applies to:Oracle TeleSales - Version 188.8.131.52 to 184.108.40.206 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 25-Feb-2015***
On : 220.127.116.11 version, Universal Search
When attempting to use the Universal Search > Find : Opportunities > Status : On-Hold > the following error occurs.
APP-JTF-210604: Program Error: Please inform your system administrator or support representative that:
JTF_GRID package reports error:
DEVELOPER ERROR: jtf_grid.reset reports that:
grid: >ASTLSGEN_GRID.ITEM_GRID> has not been initialized.
A grid must be specified using BLOCK.ITEM_NAME in UPPERCASE
The issue can be reproduced at will with the following steps:
1. Navigate to Universal Search > Select 'Opportunities'
2. Select Status: "On-Hold"
This issue also occurs when trying to open an opportunity after successfully being able to search for it.
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