What Default Values Are Used By iSupport When Creating Service Requests?

(Doc ID 1426052.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Jan-2014***

Goal


When the profile, Service : HTML - Automatic Assignment of Owner is set to Yes, will iSupport default Group values from the Service: Default Group Owner for Service Requests as it does in the Service Request form?


Solution

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