WMS Cycle Counts With Zero Count Quantity and Non Zero System Quantity Are Getting Automatically Approved (Doc ID 1426067.1)

Last updated on AUGUST 08, 2023

Applies to:

Goal

When reviewing cycle counts in Count Adjustment Approval Summary form (INVAMCAP) in a WMS organization, some counts would appear with the following:

Count Qty = 0 ** Quantity entered by the user (counter)
System Qty > 0 ** Quantity counted by the system when generating the count request
Quantity = 0 ** Adjustment Quantity

These counts are getting automatically approved in spite of "Approval:Required" parameter being set to Always at cycle count header level, in "Adjustments and ABC" tab of the Cycle Counts form. (INVADCYC)

Why is this happening?
Since there is a discrepancy between the Count Quantity and the System Quantity, one would expect the count to go to manual approval instead.

The issue has been reported with auto-scheduled count entries.

Solution

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