When Saving A New Task Note for Collections - Error API Programming Error (JTF_NOTES_PUB.Create_note_context)... (Doc ID 1426624.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle TeleSales - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 28-Sep-2013***

Symptoms


On : 12.1.3 version, Task

When attempting to creating a note against a task where the task is related to a Collections Transaction the following error occurs.

ERROR
-----------------------
API Programming Error (JTF_NOTES_PUB.Create_note_context):
The value "IEX_INVOICES" for parameter Object Code is invalid.
API Programming Error (JTF_NOTES_PUB.Create_note_context):
The value "22316299" for parameter Object Id is invalid. ,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) <Responsibility Containing the "eBusiness Centre" form (in collections) -> (N) eBusiness Centre

2. Query any organization or person.
2.1 (Tab) Task
2.2 Click New button to create a new task. Enter task details. Save. Then select the task and click the "Related To" button.
2.3 Relate the note to the customer account, and to any collections transaction. Click OK.
2.4 Save

3. Select the task created above. Click on "Task Notes" button. Click "New" button. Enter any task detail. Click OK. Receive the error:
"API Programming Error (JTF_NOTES_PUB.Create_note_context):
The value "IEX_INVOICES" for parameter Object Code is invalid.
API Programming Error (JTF_NOTES_PUB.Create_note_context):
The value "22316299" for parameter Object Id is invalid.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save Collection Task Notes.

Cause

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