After 11g Upgrade, Dunning Failing: ORA-01858: a non-numeric character was found

(Doc ID 1427063.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 27-SEP-2013***

Symptoms

You have recently upgraded your RDBMS to 11g and now find the work items to send dunning letters showing status = In Error.

Reviewing the Workflow, you see something like this:
Monitor Activity History screen
activity history for IEXSTFFM, 47118
Fulfillment Failed
Strategy send work item failed
system error

Your FND Debug taken while reproducing this issue shows something like this:
OAF LOG: Event : Check Errors, in: oracle.apps.fnd.framework.OAException:
Exception: ORA-01858: a non-numeric character was found where a numeric was
expected ,In VO: null

GetXmlData: Exc_Error:ORA-29532: Java call terminated by uncaught Java
exception: java.lang.NullPointerException
iexvxmlb.pls:SEND_COPY: End GetXmlData...
iexvxmlb.pls:SEND_COPY: l_return_status=E
iexvxmlb.pls:SEND_COPY: error to get XML data
iexvxmlb.pls:SEND_COPY: Exc_Error:User-Defined Exception
"iextxmlb.pls:update_row:Exception errmsg=ORA-01403: no data found
ORA-06510: PL/SQL: unhandled user-defined exception"

Changes

Upgraded RDBMS to 11g

Cause

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