How to Display SR Descriptive Flexfields in HTML Service Request Update and Create pages (Doc ID 1428803.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 11.5.10.2 and later
Information in this document applies to any platform.
/oracle/apps/cs/csz/incident/webui/SRCreationPG
/oracle/apps/cs/csz/incident/webui/UpdateSRPG


Goal

How to display the descriptive flexfields that are available for Service Requests on the HTML Pages for Updating / Creating SRs?

Note that these SR pages can be accessed from several different modules.

Also note there is an external (Additional Information) and internal (Additional Information for Agents) flexfield. One should be able to choose to display both - or just one of them.

Solution

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