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Occasional Notification Mailer Inbound Processing Stops (Doc ID 1428935.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Workflow - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
Notification Mailer

Symptoms

Every few days, the Notification Mailer Inbox starts piling up with unprocessed mails. Once the Notification Mailer is bounced, inbound processing start and everything is processed until after a few days when the issue occurs again. Outbound notifications processing is not affected.

Increasing Notification Mailer log level to STATEMENT and having the issue reproduce shows the following error:

()]:BEGIN
[Nov 29, 2011 9:26:49 AM EST]:1322576809817:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.close()]:Unable to close connection to store
[Nov 29, 2011 9:26:58 AM EST]:1322576818721:Thread[GSMQueueProcessor,5,main]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:PROCEDURE:[SVC-GSM-WFMLRSVC-295499 : oracle.apps.fnd.cp.gsc.Processor.sleep()]:BEGIN
.
.
[Nov 29, 2011 9:31:47 AM EST]:1322577107321:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store
[Nov 29, 2011 9:31:47 AM EST]:1322577107322:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.cp.gsc.Processor.performError(ProcessorException)]:Number of errors that have occurred for this processing thread - 1 out of a max of 1000


The version of IMAPInboundProcessor.class is not version 115.54 or higher
This can be verified by this steps:
cd $JAVA_TOP/oracle/apps/fnd/wf/mailer
strings IMAPInboundProcessor.class |grep Header

Changes

None.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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