Occasional Notification Mailer Inbound Processing Stops (Doc ID 1428935.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
Notification Mailer
***Checked for relevance on 29-SEP-2016***

Symptoms

Every few days, the Notification Mailer Inbox starts piling up with unprocessed mails. Once the Notification Mailer is bounced, inbound processing start and everything is processed until after a few days when the issue occurs again. Outbound notifications processing is not affected.

Increasing Notification Mailer log level to STATEMENT and having the issue reproduce shows the following error:

()]:BEGIN
[Nov 29, 2011 9:26:49 AM EST]:1322576809817:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.close()]:Unable to close connection to store
[Nov 29, 2011 9:26:58 AM EST]:1322576818721:Thread[GSMQueueProcessor,5,main]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:PROCEDURE:[SVC-GSM-WFMLRSVC-295499 : oracle.apps.fnd.cp.gsc.Processor.sleep()]:BEGIN
.
.
[Nov 29, 2011 9:31:47 AM EST]:1322577107321:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store
[Nov 29, 2011 9:31:47 AM EST]:1322577107322:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:rscvm-prdapp01.rsccorp.radiosys.com:192.nnn.n.nn:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-295499-10006 : oracle.apps.fnd.cp.gsc.Processor.performError(ProcessorException)]:Number of errors that have occurred for this processing thread - 1 out of a max of 1000


The version of IMAPInboundProcessor.class is not version 115.54 or higher
This can be verified by this steps:
cd $JAVA_TOP/oracle/apps/fnd/wf/mailer
strings IMAPInboundProcessor.class |grep Header

Changes

None.

Cause

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