Advanced Collections: Submitting a Credit Card Payment Error - APP-IEX-240481: Unexpected Application Failure Encountered. Please Contact Your System Administrator (Doc ID 1431480.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 06-JAN-2014***

Symptoms

Attempting to process credit card information on the Advanced Collections Processing Payment form Credit Card tab and receive the following error:

APP-IEX-240481: Unexpected application failure encountered. Please contact your system administrator.

Responsibility:  Advanced Collections
Enter credit card information
Save
Error Occurs

Changes

Applied <Patch 12958998>:R12.AR.B and <Patch 12757103>:R12.AR.B

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms