My Oracle Support Banner

Enhancement - Order Line Num Missing In Order Service Subtab Linking Ext.Warranty Contract (Doc ID 1431864.1)

Last updated on OCTOBER 04, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders

Symptoms


On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Sales Order Line numbers to be included in the OM Sales Order Service Subtab when linking
Ext.Warranty Contracts to existing Sales Orders.

OBSERVATION
--------------
Based on the screen shots via File:Can_we_have_the_Line_Numbers_displayed.docx
1. Can we have the Line Numbers displayed as 3.1.3, 3.1.4 instead of just 3, 3 ?
2. Also currently if you see, the Line Number sequence is based on the item Description.
Can it be based on Item Line Number and not based on item Description?



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order 9022880
3. Go to Lines TAB
4. Look at Line 5.1 > Ordered Item > Lifetime Warranty
5. Go to Service TAB > Line 5.1
Service Ref Type: Order
Service Order Type: Cash Order
Service Ref Order Number: 9022880
Observe: Service Ref Line Number: 1

Customer Request:
----------------
1. Can we have the Line Numbers displayed as 3.1.3, 3.1.4 instead of just 3, 3 ?
2. Also currently if you see, the Line Number sequence is based on the item Description.
Can it be based on Item Line Number and not based on item Description?


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users needs clarification as to why it is creating multiple lines and questioning line number process.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.