CSIMSRPT And CSIMSRHZ Transactions Fail With Error: Serialized Item With Status Other Then In Inventory, Out Of Service

(Doc ID 1432565.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Asset Tracking - Version 12.1.3 and later
Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error Code: CSI_SERIALIZED_ITEM_EXISTS
Error Text: Serialized Item with Status other then &STATUS already exists in Install Base.


When attempting to return child instance from the configuration the following error occurs:

Serialized Item with Status other then In Inventory, Out of Service, Installed, In Service or In Process already exists in Install Base.


Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Parent and children are in a relationship
2. Parent is issued for configuration. Parent and child relationship is broken
3. Return Parent and Child (parent returns from configuration but child does not)

Cause

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