Collections Screen Shows Last Receipt Date Inconsistently - Both Negative and Positive (Doc ID 1432614.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Credit Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

The value in AR_TRX_BAL_SUMMARY.LAST_PAYMENT_AMOUNT is showing as negative.

This is a known issue, resolved by the following patch/bug:

Patch 9395495:R12.OCM.B RECEIPTS STORED INCONSISTENTLY (POS OR NEG) IN SUMMARY
TABLES

However, after that patch is applied, receipts at risk still show as negative, until the Refresh AR Summary table process is run manually.

The business event updates the table with a negative value. The program then updates it to a positive value.

Cause

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