Collections Screen Shows Last Receipt Date Inconsistently - Both Negative and Positive
(Doc ID 1432614.1)
Last updated on FEBRUARY 03, 2019
Oracle Credit Management - Version 12.1.2 and later
Information in this document applies to any platform.
The value in AR_TRX_BAL_SUMMARY.LAST_PAYMENT_AMOUNT is showing as negative.
This is a known issue, resolved by the following patch/bug:
Patch 9395495:R12.OCM.B RECEIPTS STORED INCONSISTENTLY (POS OR NEG) IN SUMMARY
However, after that patch is applied, receipts at risk still show as negative, until the Refresh AR Summary table process is run manually.
The business event updates the table with a negative value. The program then updates it to a positive value.
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