Clause Text Missing Intermittently in Contract Terms Template Preview PDF Document (Doc ID 1432963.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Procurement Contracts - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 30-Sep-13

Symptoms

When previewing contract terms templates, intermittently the clauses do not show up in the PDF. The PDF document just has the table of contents (TOC) and the clause headings but the clause body text is missing for all or some clauses.

This is not particular to any one template, all templates are affected intermittently. If a template fails to give the right PDF preview, then the user tries the same template again some time later, the PDF document will be generated correctly.

Steps to reproduce:
1. Go to (R) Contracts Terms Library Administrator (N) Contracts > Contract Terms Library > Contract Templates.
2. Search for a template.
3. From the search results select to view the template.
4. Then from the actions drop down selected Preview and hit the Go button to generate the PDF.

Cause

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