Transaction Workbench Issue: Customer with Inactive Status During Upgrade Does Not Appear in List of Customers in the Transactions Form Even After it is Reactivated (Doc ID 1433169.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version 12.1.3Cloud and later
Information in this document applies to any platform.

Symptoms

A customer record is inactive during upgrade to Release 12.1.3. After the upgrade, the customer is reactivated. In the transactions form, this customer does not appear in the list of values. This prevents you from creating an invoice against this customer.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms