Transaction Workbench Issue: Customer with Inactive Status During Upgrade Does Not Appear in List of Customers in the Transactions Form Even After it is Reactivated (Doc ID 1433169.1)

Last updated on APRIL 18, 2025

Applies to:

Oracle Receivables - Version 12.1.3Cloud and later
Information in this document applies to any platform.

Symptoms

A customer record is inactive during upgrade to Release 12.1.3. After the upgrade, the customer is reactivated. In the transactions form, this customer does not appear in the list of values. This prevents you from creating an invoice against this customer.

Cause

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In this Document

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Transaction Workbench Issue: Customer with Inactive Status During Upgrade Does Not Appear in List of Customers in the Transactions Form Even After it is Reactivated (Doc ID 1433169.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!