Approved Purchase Requisition Remains In Process Due To Unable To Reserve When Sufficient Funds Available (Doc ID 1434431.1)

Last updated on AUGUST 20, 2023

Applies to:

Symptoms

In iProcurement Release 12, when attempting to approve a requisition the workflow gets stuck at activity 'Unable To Reserve Document', even when there are sufficient funds available.

Due to this issue, users cannot approve requisitions even when there are sufficient funds.

Error

Steps To Reproduce
1. Access the iProcurement responsibility and generate a purchase requisition.
2. Submit the requisition for approval. The expected result would be an approved requisition; however, it finishes with pre-approved status instead of approved status.
3. Budgetary control is set, but in consultive mode. Check the balance of this account and it has funding to meet this requisition, yet the requisition did not move to approved.

 

Cause

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