Commitment Balance Not Correct After Unapply of Regular Credit Memo to Invoice

(Doc ID 1435002.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.



Invoice is applied to a Commitment (Deposit) which reduces the Commitment Balance.

Credit Memo is applied to the Invoices which removes the application of Invoice to Commitment (Deposit).

Credit Memo is unapplied from Invoice using the Transaction Summary Form. This makes the Credit Memo On-Account, however the Commitment Id (INITIAL_CUSTOMER_TRX_ID) is still associated to the Credit Memo, which is incorrect.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms