Customer By Account - Account Search Returns 1 Row Per Invoice
Last updated on JANUARY 03, 2018
Applies to:Oracle Advanced Collections - Version: 12.1.3
Information in this document applies to any platform.
In Search, if you use Customer By = Account and enter an Account Number, the results that are returned are one line for each invoice for that account. If you use Customer By = Organization and then search on an Account number, only 1 row is returned for the Account number. This is not a useful workaround for the customer as they are already in Customer By = Account doing a Transaction search so they don't want the extra keystrokes to change the Customer By to Account and then have to search on Account Number.
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