Customer By Account - Account Search Returns 1 Row Per Invoice
Last updated on JANUARY 03, 2018
Applies to:Oracle Advanced Collections - Version: 12.1.3
Information in this document applies to any platform.
In Search, if you use Customer By = Account and enter an Account Number, the results that are returned are one line for each invoice for that account. If you use Customer By = Organization and then search on an Account number, only 1 row is returned for the Account number. This is not a useful workaround for the customer as they are already in Customer By = Account doing a Transaction search so they don't want the extra keystrokes to change the Customer By to Account and then have to search on Account Number.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms