Customer By Account - Account Search Returns 1 Row Per Invoice (Doc ID 1436014.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 12.1.3 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms


In Search, if you use Customer By = Account and enter an Account Number, the results that are returned are one line for each invoice for that account.  If you use Customer By = Organization and then search on an Account number, only 1 row is returned for the Account number.   This is not a useful workaround for the customer as they are already in Customer By = Account doing a Transaction search so they don't want the extra keystrokes to change the Customer By to Account and then have to search on Account Number.

Cause

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