Windows 7 Unable To Navigate to Excel From Taskbar. Have To Use Right Mouse Button Instead of Left (Doc ID 1436084.1)

Last updated on MAY 16, 2014

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.


Initially the issue appeared to be specific to Windows 7, but there have been similar reports in Windows Vista also.
The problem is that once a user creates an Excel document through EBS Web ADI, after the document is created they cannot access the Excel documents from the task bar (the bottom of the Window where you have all the icons for the different applications you have running) if you switch away from the Excel window. They lose the ability to switch back to the excel spreadsheet by clicking on the Excel icon on the windows task bar.

Additional testing has shown users have to use the right mouse button to switch between excel documents instead of the default left mouse button.  
The issue is pretty simple to reproduce.
Open an Excel document - non-oracle.
Then open/Create a Web ADI excel document.
Now try to switch between the 2 documents using the left mouse key. It does not work.
However, they can switch between documents if they use the right mouse click.

This issue only occurs when the create Excel Documents through EBS.
If they open 2 Excel documents that are not EBS, then they can use the left mouse click to switch between documents.
Using the left mouse click to switch between documents is the standard way to go back and forth between documents.

They do not have this issue if they open Excel outside of EBS and create documents.
The problem only occurs with Windows 2007. The problem does not occur on XP.
They have tested with Excel 2003, 2007 and 2010 and it occurs for all if running on Windows 7.

but ALT+TAB is working for these customers, so it's not the same issue


Using Windows 2007


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