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Credit Card Second Refunds ('ORAPMTCREDIT') Are Not Getting Processed By Create Settlement Batches (Doc ID 1436995.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find that credit card second refunds (REQTYPE=ORAPMTCREDIT) are not getting settled.  The status of the second refund is 100 in IBY_TRXN_SUMMARIES_ALL table, and they are not getting picked up by Created Settlement Batches. First refunds (REQTYPE=ORAPMTRETURN) are getting picked up by Create Settlement Batches.

Create Settlement Batch log shows "No transactions were retrieved from DB for profile '7'. Exiting transaction grouping .."

instr_type: CREDITCARD
prog_name: IBY_FC_CREATE_SETTLE_BATCHES
retry_flag: N
Task Parameter: key: P_PAYMENT_SYSTEM_ID, value: <payment system id>
Task Parameter: key: P_FC_CC_PROFILE_ID_SENTRY, value: X
Task Parameter: key: P_INTERNAL_PAYEE_ID, value: <payee id>
Task Parameter: key: P_PAYMENT_CHANNEL_CODE, value: CREDIT_CARD
Task Parameter: key: P_INSTRUMENT_TYPE, value: CREDITCARD
Task Parameter: key: P_CONC_PROGRAM_NAME, value:
IBY_FC_CREATE_SETTLE_BATCHES
Task Parameter: key: P_CURRENCY_CODE, value: USD
Task Parameter: key: P_PAYMENT_SYSTEM_ACCOUNT_ID, value: <payment system account id>
Task Parameter: key: P_RETRY_FLAG, value: N
Task Parameter: key: P_FC_CC_PROFILE_ID, value: 7

Processing BATCH CLOSE operations ..

...

IBY_TRANSACTIONCC_PKG.performTransactionGrouping: Dynamic SQL snippet: AND
payment_channel_code = 'CREDIT_CARD' AND
currencynamecode = 'USD' AND instrtype = 'CREDITCARD'

IBY_TRANSACTIONCC_PKG.performTransactionGrouping: No transactions were
retrieved from DB for profile '7'. Exiting transaction grouping ..

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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