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There is No Valid Salesrep on an Adjusted Transaction (Doc ID 1437534.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

With Release 12.1.3, the system will allow a transaction to be adjusted with another salesrep's name, without salesrep validation. The result is that the old transaction is reversed and frozen, but the new (adjusted) transaction has a NULL salesrep name.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

(1) Using the Compensation Manager responsibility, navigate to Tasks > Maintain Transactions >
(2) query an existing transaction for salesrep A and copy the salesrep name >
(3) then query an existing transaction for salesrep B >
(4) adjust the transaction by pasting salesrep A's name over salesrep B's name >
(5) apply the change
(6) query the adjusted transaction

Cause

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In this Document
Symptoms
Cause
Solution
References


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