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When Try To Save GTM Transaction Line the Following Error is Seen: java.lang.NullPointerException at glog.webserver.custscreens.CustScreenUtil.getHandlerName( (Doc ID 1437970.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Global Trade Management - Version 6.2.2 and later
Information in this document applies to any platform.


When clicking Edit after clicking "Save my changes" the following error is seen:

at glog.webserver.custscreens.CustScreenSaveServlet.getHandlerClassName(
at glog.webserver.util.AbstractSaveServlet.getDocument(
at glog.webserver.custscreens.CustScreenSaveServlet.getDocument(

Interfaced GTM to EBS, create Sales Orders (with multiple lines) in EBS , export them to GTM, and do the following in GTM :

1. Navigate to: Trade Compliance Management > Trade Transaction Management > Trade transaction line
2. Search for a Transaction ID (EBS sales order number), then click on one of the lines
3. Click on Actions > Restricted Party Screening
4. In the next new screen select from the drop-down list "Transaction RPL Preference", then click Screen Party
5. In the new "Screen Transaction Parties" screen, click on "View Party Screening results" link for one the contact of that Transaction Line
If it shows potential match take corrective action on that customer
6. If there is no potential match close "Screen Transaction Parties" screen, then click Finish on the Transaction line screen
Then u get the error " There were 82 changes made to <domain name>. <transaction line id> by <domain name>.ADMIN since you opened it"
with a stack folder and a "Show Changes" folder
7. If select "Show changes", and save all changes, one gets " you successfully modified the following record... showing record ID in Results screen
8. if on that screen click on edit, one will get a NPE
9. If one click on the View button instead and able to see all and then click on edit button from that screen, one can get to the line of concern and edit it and save with no problem


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