Depot Repair Error: 'Invalid Return Reason Code' When Saving Repair Actuals or Estimates From Repair Order Screen (Doc ID 1438867.1)

Last updated on OCTOBER 13, 2015

Applies to:

Oracle Depot Repair - Version and later
Information in this document applies to any platform.


On : 12.1.3 version, Estimate and Actual Charges

When attempting to save a Repair Actual or Estimate line which has 'Return' transaction type attached to it, the following error occurs.

Invalid Return Reason Code

The issue can be reproduced at will with the following steps:
1. Use a Repair Type which has a Service Activity Code type of 'Return' type attached to Material
2. Create a Repair Order and enter the Material Line for the Repair Actuals
3. Save the Repair Actuals

The issue has the following business impact:
Due to this issue, users cannot use Depot Repair properly.


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