Depot Repair Error: 'Invalid Return Reason Code' When Saving Repair Actuals or Estimates From Repair Order Screen (Doc ID 1438867.1)

Last updated on OCTOBER 13, 2015

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


On : 12.1.3 version, Estimate and Actual Charges

When attempting to save a Repair Actual or Estimate line which has 'Return' transaction type attached to it, the following error occurs.

ERROR
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Invalid Return Reason Code


STEPS
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The issue can be reproduced at will with the following steps:
1. Use a Repair Type which has a Service Activity Code type of 'Return' type attached to Material
2. Create a Repair Order and enter the Material Line for the Repair Actuals
3. Save the Repair Actuals

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Depot Repair properly.

Cause

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