Collections Account Details Form Issue: R12 - Customer Call Form is Available Through Transactions Overview (Doc ID 1439087.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Form:ARXCWMAI.FMB - Collections

Symptoms

Attempting to use the 'Call' option in the Transactions Overview form and find it is available. 

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Collections > Account Details > Transaction Overview
The 'Call' option is available from the Tools menu bar option.

This option is obsoleted in R12.

Customers are using this option, because it is available, even though the form data is not supported.

It should be removed from the seeded menus.

Cause

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