CMCMCW -Material Cost Transaction Worker Consuming High Amount Of CPU, Poor Performance (Doc ID 1439521.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Cost Management - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 21-Sep-2013***

Symptoms


On : 12.1.3 version, Performance issue with cost worker

When attempting to process transactions the material cost worker hangs. The trace files show the following error occurs.

ERROR
-----------------------

Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0x2B5329A59000] [PC:0x345A87C192, memcpy()+994] [flags: 0x0, count: 1]
Incident 138103 created, dump file: /spprod/oracle/PROD_HOME/diag/rdbms/prod/PROD/incident/incdir_138103/PROD_ora_30389_i138103.trc
ORA-07445: exception encountered: core dump [memcpy()+994] [SIGSEGV] [ADDR:0x2B5329A59000] [PC:0x345A87C192] [Address not mapped to object] []

Incident 138104 created, dump file: /spprod/oracle/PROD_HOME/diag/rdbms/prod/PROD/incident/incdir_138104/PROD_ora_30389_i138104.trc
ORA-07445: exception encountered: core dump [kgidmp()+577] [SIGSEGV] [ADDR:0x2B5329A59000] [PC:0x83061DB] [Address not mapped to object] []
ORA-07445: exception encountered: core dump [memcpy()+994] [SIGSEGV] [ADDR:0x2B5329A59000] [PC:0x345A87C192] [Addres


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. very sporadic hard to capture

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process timely transactions .

Cause

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