Set-up And Configuration Of Intent Processing And Classifications In Email Center R12 (Doc ID 1439817.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

This note aims to offer advice on the Set-Up and Configuration of Intent Processing and Classifications in Email Center R12.

Using Intent Processing, it is possible to scan an email to see if it contains specific words and use these words to affect the processing of the Email.

This note uses an example of sending emails to one Email Account, which we would like to classify as either Sales or Support Emails.

Note

This is just use of Intent Processing.

Solution

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In this Document

Goal

Solution

Configure Account for Intent Processing

Create Intent and Assign to Account

Create Classification and assign Intent

Run Concurrent Program

Testing

Troubleshooting

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Set-up And Configuration Of Intent Processing And Classifications In Email Center R12 (Doc ID 1439817.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!