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Collecting Configuration Data Requested by Oracle Support (OTM) (Doc ID 1443933.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Transportation Management - Version 6.0 and later
Information in this document applies to any platform.


Why is this Data Being Requested?

As part of troubleshooting a problem, it is often most effective to configure an internal test case to review and research the problem. Having this configured locally within Oracle allows for the ability to step through the code to further diagnose problems.

Therefore the collection of this data allows for this internal test case setup to expedite the research of a problem. This note is designed to make this collection more effective, which results in less preparation of Screenshots which can become cumbersome to collect for larger test cases.

XML vs CSV Collection

Some OTM Data Types allow for the ability to export the entire data structure by preparing an XML file that includes all data related to the object. For these data objects, you only need to prepare the single XML to provide to Oracle Support.

For other Data Types that do not have the ability to generate an XML, the object can be exported via CSV (i.e. direct exports from the database tables). A Data Type might be stored in various database tables and therefore multiple CSV exports can be necessary for a single Data Type.

In the section below, these two methods are explained. Each Data Type that might be requested by Oracle Support is listed under the section for which it applies.


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In this Document
 Why is this Data Being Requested?
 XML vs CSV Collection
 How to Generate an XML for Data Types that Support XML
 Data Types Supported by XML include:
 How to Generate CSV exports for Data Types that Don't Support XML
 List of Table Names and Where Clause for CSV Data Types
 Equipment Group
 Parameter Set
 Rate Offering
 Rate Record
 Rate Service:
 Ship Unit Specification
 Special Service

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