Service Request Type Responsibility Mapping Fails For Service Request Type With More Than 30 Characters
(Doc ID 1444741.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
When attempting to map a Service Request Type to a Responsibility and the Service Request Type name has more than 30 characters, the following error occurs.
Message from webpage
Form validation failures:
Value "<name of the SR Type>" in "Service Request Type" is too long.
Steps to Reproduce
1. Navigate to Service > Setup > Mapping > Responsibility Mapping
2. For a responsibility try to map a Service Request type that has a name with more than 30 characters
3. Reported error occurs
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